Return and Refund Policy
Last updated: March 19, 2020
Thank you for shopping at https://theceocreative.com/ operated by The CEO Creative.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
- You means the individual accessing or using the Service, or the corporation, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to The CEO Creative, 2232 Dell Range Blvd Suite 245 – 3341 Cheyenne, WY 82009
- Service refers to the Website.
- Website refers to https://theceocreative.com/, accessible from The CEO Creative
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 10 days of order placement. You will be responsible for all shipping costs incurred for cancelled orders.
The deadline for returning an Order is 5 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By visiting this page on our website: https://theceocreative.com/contact-us/ OR email us @ [email protected]
We will reimburse or apply a credit to your account (at our discretion) no later than 14 days from the day on which We receive the returned Goods.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 10 days
The Goods are in the original, undamaged packaging that has not been opened
The following Goods cannot be returned/refunded:
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Original shipping and handling charges are non-refundable. You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address: CEO CREATIVE C/O EXCHANGE DEPARTMENT 389 NE 2ND AVE HALLANDALE BEACH, FL 33009
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Any issue with an Order needs to be reported within 3-5 days of delivery.
To qualify for a reshipment or invoice adjustment the customer must notify us within 3-5 days of delivery regarding missing or broken items.
Orders that are purchased but not received are to be reported to us via email at [email protected] no later than 5 days from the date of shipment so we can initiate order tracking. Orders that are not reported to us within this time period and are not returned to us by the carrier will be considered delivered. On cases of a missing package that has been reported by mail carrier as “delivered” it is your responsibility to contact mail service and resolve the matter.
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By visiting this page on our website: https://theceocreative.com/contact-us/
- Phone: (754) 755-0445